Customer Service Excellence
Are you actually surprised when you receive good customer service? I know I am. Great customer service is usually just a matter of good manners – things we learned in Kindergarten. That’s a start – 80% of the battle. But there’s more. Is there a system of great customer care at your business? Is it defined, tested and consistent? How do you great people? How do you thank people? How do you serve people?
- Don’t just satisfy customers, delight them!
- Create memorable experiences for your customers
- Teach your team to be a magnet for good customers
- Inspire your customers to become your best salespeople
- Build a successful system of great customer care